Terms of service

Last updated 8 August 2026

These Terms of Service ("Terms") are a binding agreement between you and Labs and Consulting ("Labs and Consulting", "we", "us", or "our"), a service operated by a United States limited liability company, covering your use of labsandconsulting.com and any service we offer through it (the "Service"). By using the Service, placing an order, or paying, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility (you must be 18 or older)

You must be at least 18 years old and a resident of the United States to use the Service. By placing an order you confirm that you are 18 or older, that the information you give us is true, and that you are ordering tests for yourself. Anyone who is tested must also be 18 or older and a United States resident. The Service is not for minors and we do not knowingly sell to anyone under 18.

2. What the Service is, and what it is not

Labs and Consulting lets you choose lab tests, pay once, and receive a lab order form (the laboratory calls it a requisition). You take that order form to a Quest Diagnostics or Labcorp location and get your blood drawn. Your results come back to you as a PDF.

Labs and Consulting does not practice medicine, does not perform laboratory testing, and is not a healthcare provider, a laboratory, or a medical group. We do not recommend or endorse any specific test. The tests are performed by an independent laboratory (Quest Diagnostics or Labcorp), and your order is authorized by an independent physician network arranged by our lab-ordering partner. We do not own or control either one, and we do not make any clinical decision about you or your care.

The Service is a way to order and pay for lab testing. It is not a doctor's visit, a diagnosis, a treatment plan, or medical advice. We are not your doctor and using the Service does not create a doctor-patient relationship between you and Labs and Consulting. See the Lab Testing Consent, which you also agree to when you order.

Where you separately purchase a consulting session, we discuss what markers measure in general terms. That discussion is educational. It is not a diagnosis, not a treatment plan, and not a substitute for care from your own physician, and it does not create a doctor-patient relationship either.

3. No doctor visit, and how ordering works

You do not see or speak to a doctor to use the Service. So that your tests can be ordered lawfully, your lab order is authorized through a licensed physician network arranged by our lab-ordering partner. You are not that physician's patient, they do not evaluate you, and they do not provide you care or advice. Their role is limited to authorizing the lab order so the lab can run it. No physician-patient relationship is created.

4. The role of the laboratory and our lab-ordering partner

We work with third parties to deliver the Service. The laboratory (Quest Diagnostics or Labcorp) performs the blood draw and runs the lab tests at its locations. Our lab-ordering partner provides the technology that places your lab order with the physician network and the lab and returns your results to us. When you get drawn at the laboratory, you are also subject to the laboratory's own terms and privacy practices, which are separate from ours. We do not control the laboratory's facilities, staff, scheduling, or lab operations.

5. State availability

The Service is available only where direct-to-consumer lab testing is permitted. Some states regulate self-ordered lab testing in ways that limit who can use the Service. We do not serve New Jersey, New York, or Rhode Island: checkout does not accept an address in those states, so an order cannot be placed here and you are not charged. If an order for one of those states is placed some other way and we cannot complete it, we cancel it and refund it in full.

6. Ordering, pricing, and payment

The price shown at checkout is the price you pay for the tests you selected, in United States dollars. Payment is processed by Stripe, our payment processor. We do not store your full card number. By placing an order you authorize us, through Stripe, to charge your payment method for the amount shown. Your order is confirmed when payment succeeds and we send your order form. We may decline or cancel an order if we cannot lawfully fulfill it (for example, a restricted state) or if we suspect fraud or misuse.

What you are buying, and when we have delivered it. The Service is a digital service. What we deliver is the authorized lab order form, and then the results the laboratory returns for it. Your order is placed with the lab the moment payment goes through. We have delivered our part of the Service when your order form is issued and made available to you, whether or not you subsequently go to the laboratory to be drawn.

What appears on your statement. Charges from us appear as LABS AND CONSULTING. If you do not recognise a charge under that name, contact us before you contact your bank, and we will identify it for you the same day.

7. Refunds and cancellation

You can cancel and request a refund any time before you get your blood drawn at the laboratory. Your order form is valid for 12 months from the day it is issued, and an order you have not used yet can be cancelled on these same terms at any point in that window. Your order is placed with the lab the moment payment goes through, and the platform fee paid to place it is not refundable after that point. A cancellation you ask for before your draw is refunded minus that platform fee, which usually runs $20 to $50 depending on how many tests are on the order. An order we cancel because we cannot fulfill it is refunded in full, with no fee taken. Once your blood has been drawn, the order is final and cannot be refunded, because the lab work has begun. Refunds are returned to your original payment method and may take several business days to appear.

If the laboratory or a collection site is unable to complete a purchased test (for example, because the specimen was insufficient or was not collected correctly, such as the wrong tube type), any recollection or redraw is arranged between you and the laboratory or collection site. We do not perform the draw and are not responsible for arranging or paying for a new draw, a new specimen, or a new order. A test reported as not performed does not entitle you to a refund once your blood has been drawn, and it is subject to the No Warranties and Limitation of Liability sections below.

The full policy, including consulting sessions, is set out in our fulfillment and refund policy, which forms part of these Terms.

8. Acceptable use

You agree to use the Service only for lawful purposes and only for yourself. You agree not to: give false information, order on behalf of someone who has not authorized it, attempt to access accounts or data that are not yours, scrape or copy the catalog or pricing, interfere with or probe the site's security, or use the Service in any way that violates applicable law. We may suspend or terminate your access if you break these rules.

9. No warranties

The Service is provided "as is" and "as available". We do not warrant that the Service will be uninterrupted, error-free, or that any result will be delivered within a specific time, since draw scheduling and lab turnaround are handled by the laboratory. To the fullest extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant the accuracy of lab results, which are produced by the laboratory, not by us.

If the laboratory is unable to perform an individual test within a multi-test order after your sample is collected, that is a laboratory decision outside our control. The order is considered fulfilled, and individual unperformed markers are not separately refundable.

Your results are also held by the laboratory that performed your tests. If a result does not appear in your account or reach you by email, you are responsible for obtaining it directly from the laboratory. Keep an account with Quest Diagnostics or Labcorp, registered under the same name and date of birth you gave on your order, so you can retrieve your results there if you have any difficulty receiving them from us.

The blood draw and the testing are performed by the laboratory and its collection sites. By placing an order you agree that we are not responsible for anything that goes wrong on the laboratory's side. That includes a mistake at the collection site, an error by the person drawing your blood, a specimen that is mishandled, lost, damaged, insufficient, or collected in the wrong tube, a delay in processing or reporting your results, a test the laboratory cannot perform or reports as not performed, an inaccurate or misread result, a result that differs from what you expected, the reference ranges the laboratory applies, a problem with the laboratory's own equipment or systems, its hours, scheduling, or staffing, a refusal to draw you, and the physician network's decision to authorize or decline your order. These things are outside our control, and any problem with them is between you and the laboratory. We are not responsible for any delay in, or failure of, your access to results through the laboratory's own systems.

10. Limitation of liability

Labs and Consulting does not perform your blood draw, run your tests, or authorize your order. Those are done by the laboratory and an independent physician network. To the fullest extent allowed by law, Labs and Consulting is not liable for any harm caused by the acts or omissions of the laboratory, the physician network, or any other third party.

To the fullest extent allowed by law, Labs and Consulting will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, loss of profits, or personal injury, arising out of or related to your use of the Service, your lab results, the interpretation or misinterpretation of those results, or any action or inaction you take based on them. If Labs and Consulting is found liable for anything, that liability is limited to the amount you paid for the order that gave rise to the claim, and in no case will it include consequential or punitive damages. Some states do not allow some of these limits, so parts of this section may not apply to you.

11. Indemnification

You agree to defend, indemnify, and hold harmless Labs and Consulting from any claim, loss, or expense (including reasonable attorney fees) arising from your use or misuse of the Service, your violation of these Terms, or your violation of any law or the rights of any third party.

12. No insurance billing

You pay for the Service yourself. Charges from Labs and Consulting may not be submitted for reimbursement to any insurance plan or other health care benefit program or payor, and we do not bill insurance.

13. Health data and HIPAA

Labs and Consulting is a technology service, not a healthcare provider or a laboratory, and it may not be a "covered entity" as that term is defined under the federal HIPAA law. The laboratory and the physicians who authorize your order are subject to their own privacy obligations. How we handle your information is described in our Privacy Policy.

14. Disputes: contact us first

If your order has not arrived, your result looks wrong, or you do not recognise a charge, contact us before you contact your bank. We answer every message within one business day and we can usually resolve the problem the same day. A dispute filed with your bank takes months to resolve and prevents us from helping you directly while it is open. We keep a record of every order form issued, every result delivered, and every message exchanged, and we provide that record on request.

15. Arbitration and waiver of class actions

Please read this section carefully. It affects how disputes between you and Labs and Consulting are resolved.

You and Labs and Consulting agree that any dispute or claim relating to the Service or these Terms will be resolved by binding individual arbitration, not in court, except that either party may bring an individual claim in small claims court. The arbitration is handled by a neutral arbitrator and the result is final. You and Labs and Consulting are each giving up the right to a trial by jury.

You and Labs and Consulting agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative action. The arbitrator may not hear claims on a class basis.

You can opt out of this arbitration and class-action-waiver section by emailing support@labsandconsulting.com within 30 days of first agreeing to these Terms, with your name and the email you used. If you opt out, this section does not apply to you.

16. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we will update the date at the top and, where appropriate, notify you. The version in force when you placed your order is the version that governs that order.

17. Governing law and venue

These Terms are governed by the law of the state in which Labs and Consulting is organized, without regard to its conflict-of-laws rules, and by applicable United States federal law, including the Federal Arbitration Act. Any arbitration or permitted court action will be seated in that state, and you agree to that venue. Any claim must be brought within one year after it arises, to the extent the law allows.

18. Contact